STEP 6 -FAQ
Q1. Can I have a sample order for heat sink?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: products in stock needs 2-3 days, mass production time needs 15-20 working days for order quantity.
Q3. Do you have any MOQ limit for heat sink order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, SF or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order?
A: Firstly send inquiry let us know the requirement – communication – confirm order – after sales service
Q6. Is it OK to print my logo on heat sink product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8: Can I match the driver box, reflector, anodize color and ask for custom holes on plate?
A: Yes, we support OEM custom. Can select the box or reflector and color on the store.